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Information security policy

Eddie support team is committed to ensuring the confidentiality of all customer personal information. During the information management process, Eddie Support always follows the following Privacy Principles:

Collect information

The Eddie support team collects information directly from customers and from a variety of sources in transparent and legitimate ways.
Information Eddie Support Team collects about customers based on their relationships with themselves, including names, contact information, information about how to use Eddie’s products and services, and information about the department. customer likes, demographics and interests.
We only collect required information, or related to the supply of products and services, in order to better understand customers’ needs.
For online customers, we may collect information such as the type of operating system the customer is using, when and when the customer visits the website, where to access the Internet and client headings. items visited on our site for the purpose of tracking usage, web page completion, and more, possibly improving the customer experience.

1. PURPOSE OF PERSONAL INFORMATION COLLECTION OF CONSUMERS

Use of Customer’s personal information for the purpose of managing database about Consumers and promptly handling arising situations (if any).

2. SCOPE OF USE OF PERSONAL INFORMATION

Our website uses information provided by Consumers to:

• Providing services to Consumers;
• Send notices of communications between Consumers and Eddie Cuong Nguyen
• Communicating and resolving complaints with Consumers;
• Confirmation and exchange of information on Consumer transactions
• In case of request from competent state management agencies.

3. PERIOD OF PERSONAL INFORMATION STORE

There is no time limit except when a Consumer sends a cancellation request to the Administrator.

4.PERSONS OR ORGANIZATIONS MAY HAVE ACCESS TO CONSUMER’S PERSONAL INFORMATION

Consumers agree that, where necessary, the following agencies / organizations / individuals have the right to access and collect their personal information, including:

• Board.
• Third parties have services integrated with our Website
• Event organizer and sponsor
• Authorized state agency in case of request according to the regulations in operation regulations
• Market research company
• Complainant proves the consumer violation
• At the request of the competent state authority

5. COMMITMENT OF CONSUMER’S PERSONAL INFORMATION SECURITY

Personal information of Consumers on the Website tokyodeli.com.vn is committed to absolute confidentiality by the Board of Directors according to the privacy policy of personal information posted on Website tokyodeli.com.vn. Collection and use of information of each Consumer is only performed with the consent of Consumers, unless otherwise provided by law and this regulation.

Do not use, do not transfer, provide or disclose to a third party about Consumer personal information without Consumer’s consent except as provided in this regulation or regulation. legal regulations.

In the event that the information server is attacked by hacker resulting in the loss of consumer personal data, the administrators are responsible for informing and working with the authorities to investigate and promptly process, and at the same time notify Consumers of the incident.

6. MECHANISM OF RECEIVING AND SETTLING COMPLAINTS RELATED TO CONSUMERS ‘INFORMATION

When detecting that his personal information was misused or in the scope, Consumers emailed a complaint to the email and phone number of Eddie Cuong Nguyen to complain and provide evidence related to the case. Board. The Board of Directors commits to respond immediately or at the latest within 24 (twenty four) working hours from the time of receiving the complaint.